At Kazamer Tax Consultant, we value building strong client relationships through professionalism and excellent service. We are currently seeking a Customer Care Executive to join our team in Dubai, who will be responsible for delivering exceptional customer support, handling inquiries, and ensuring client satisfaction at every step.
📌 Key Responsibilities:
- Manage inbound and outbound calls, emails, and client inquiries in a timely and professional manner.
- Provide accurate information regarding services, policies, and procedures.
- Handle customer complaints, resolve issues efficiently, and escalate when necessary.
- Maintain updated records of client interactions in CRM systems.
- Assist in scheduling appointments and follow-ups with clients.
- Coordinate with internal departments to ensure client needs are met promptly.
- Collect feedback to improve service quality and client satisfaction.
- Support the customer service team in achieving performance targets.
✅ Requirements:
- Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
- Proven experience in customer service, preferably in the consulting or financial services industry.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Proficiency in MS Office and familiarity with CRM systems.
- Excellent problem-solving and conflict-resolution abilities.
- Fluency in English is required; knowledge of Arabic is an advantage.
Joining Kazamer Tax Consultant in Dubai as a Customer Care Executive is an exciting opportunity to contribute to a client-focused organization where your skills in communication and service excellence will be highly valued. If you are enthusiastic, professional, and customer-oriented, we invite you to apply and grow with us.