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IT Support Engineer

    • Full Time
    • Dubai
    • Troubleshoot IT System and Hardware.
    • Manage and monitor Network Devices.
    • Administer Databases.
    • Follow all company policies and procedures; protect company assets. Address guest’s service needs.
    • Responsible for providing comprehensive IT support and technical functions.
    • Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
    • Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
    • Responsible to adhere with all information security policies and hotel/property/outlet procedures.
    • Manage and monitor the A/V equipment in the property/F&B outlets.
    • Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU, and configure reports.
    • Setup, Install and troubleshoot POS, Check and KOT printers.
    • Maintain inventory of all technology devices.
    • Supporting the roll-out of new applications/systems.
    • Prepare project status reports.
    • Prioritizing and managing many open cases at one time.
    • This position will also require on-call response to incidents as necessary.
    • Oversight and management of a 24x7x365 environment which may require some off shift work.
    • Degree in Information Technology, Computer Science, etc or equivalent.
    • IT related Certifications & Trainings.

    QUALIFICATIONS:

    • Bachelors degree in Computer Science, Information Technology, or related field preferred.
    • Prior experience in IT support or a related role is advantageous.
    • Strong troubleshooting and problem-solving skills.
    • Excellent communication and interpersonal abilities.
    • Ability to work independently and as part of a team.
    • Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
    Upload your CV/resume or any other relevant file. Max. file size: 512 MB.